Privacy Policy

Effective Date: January 1, 2026 | Last Updated: June 12, 2026

Wheeling North-East ("we," "our," or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification: Full name, phone number, email address, government-issued ID (for permit processing).
• Booking Details: Trip dates, destinations, vehicle preferences, number of passengers.
• Payment Information: Payment transaction IDs processed through Razorpay. We do not store credit/debit card numbers — all payment data is handled by Razorpay per their PCI-DSS compliant security standards.
• Communication Data: Messages sent via WhatsApp, email, or our contact form.
• Website Usage Data: Browser type, IP address, pages visited (collected via standard web analytics).

2. How We Use Your Information

• Process and confirm your bookings and payments.
• Communicate with you regarding trip details, itinerary changes, and support.
• Arrange required travel permits (ILP/PAP) on your behalf, if requested.
• Improve our services and website experience.
• Send promotional offers or travel updates (only with your consent; you can opt out anytime).

3. Payment Data & Razorpay

Online payments are processed through Razorpay, a PCI-DSS Level 1 certified payment gateway. When you make a payment:

• Your card/UPI/bank details are handled directly by Razorpay — we never see or store your payment credentials.
• We only receive a transaction ID and payment status confirmation from Razorpay.
• For Razorpay's own privacy practices, please visit Razorpay Privacy Policy.

4. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

• Service Partners: Hotels, local guides, or permit authorities — only the information necessary to fulfill your booking.
• Payment Processor: Razorpay — for processing online payments.
• Legal Authorities: If required by law, court order, or government regulation.

5. Data Security

• We implement reasonable administrative, technical, and physical safeguards to protect your data.
• All online transactions are encrypted via SSL/TLS.
• Access to customer data is restricted to authorized personnel only.

6. Cookies

Our website may use cookies for analytics and improving user experience. You can disable cookies in your browser settings, though some features may not work optimally.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are kept for a minimum of 3 years for accounting and legal compliance.

8. Your Rights

• You may request access to, correction of, or deletion of your personal data at any time.
• You may withdraw consent for marketing communications.
• To exercise these rights, contact us at wheelingnortheast@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

10. Contact